"The training and support from Patagonia have been remarkable. The system is very user friendly and Patagonia’s customer service and willing to work with us to improve things with in the system and cater to our current flow of work. I also feel that Patagonia is competitive in regards to affordability. We have immediate access to the most current information and staff can access their client files from anywhere internet is available. We have been very pleased with our choice to work with Patagonia. Patagonia strives to cater to us in each and every of the clinical forms. We have found them to be right in line with all the current state forms, easy to use, easy to print and helpful in managing information. The pieces of the EMR system that link together make documentation more accurate and error free and easy for the clinician’s to use. The billing tool does cut down on time spent submitting claims. The auto posting is immediate and eliminates much time spent manually posting claims. Claims are flagged for errors before they are sent out which also eliminates denials and time spent tracking and fixing items with in a claim. The different tools built into the billing module are extensive and extremely informative and helpful. The reporting feature gives you access to up-to-date information. We hope to use this reporting feature to teach our managers how to better manage their staff and the services we provide by optimizing authorizations and enhancing client care. " Raina Gardner, EMR Project Manager, Critical Access Behavioral Health Agency.

"What I like most about Patagonia Health Electronic Medical Record software is what I’ve learned most recently; the availability of one-on-one training and support. I find that Patagonia has the capability of handling an extensive amount of client information; information that is useable and necessary for determining diagnosis and providing person-centered intervention. It also helps to eliminate the guesswork when qualifying a consumer for service(s), because all the eligibility criteria are there. Most of all, having access to the Axis diagnoses in more than one location helps with quick referencing. My experience with Patagonia Health EMR in organizing clinical documentation is that everything is already there and organized in categories by tabs and sub-tabs. Now that I can conduct a CCA electronically, efforts to complete them timely are becoming more simplified and efficient. Because I am able to ask a question and click the answer(s) as we go, my Comprehensive Clinical Assessments are at approximately 90% completion by the time the consumer walks out the door; narratives and impressions have to be written. Later when I am providing individual care, I can easily locate the client by using the Search tool and gain immediate access to whatever medical information I need; without having to make a telephone call to medical records. Becoming familiar with the Patagonia CCA layout is key. As my familiarity increases, I find Patagonia to be a great tool to have at my disposal." Nina Williams, Clinical Intake Coordinator, Critical Access Behavioral Health Agency.

"After a short learning curve, it is very simplistic to use. It certainly aids in the care of all patients. It makes you acquire information that is important for the care of your patients. It makes being in compliance extremely easy for the meaningful use criteria. The IT people are also very accessible and make changes are that needed to work within your specific practice. I was easily able to attain the goals needed for meaningful use criteria within 4 months of going live since the system allows you to see what you are doing correctly and what needs to be changed. Overall a wonderful system and a great addition to any practice." Larry Dashow, Physician, General Surgery.

"The system is very user friendly and very easily operated.  The support services given when there is a problem or confusion is phenomenal.  Patagonia staff is always willing to help and fix any issues as well as develop ways to make our system work more efficiently for our agency. Having an EMR for progress notes has helped make me more efficient with my case load and noting their progress.  The notes are easy to use and very self explanatory. We transitioned from another EMR system and initially everyone was upset and unsure of the new program and rule changes.  But later, I have received feedback from several case managers and they feel that Patagonia Health EMR is more efficient and user friendly.  I have received a lot of positive feedback and everyone seems to be really enjoying the new system.  " Melissa Horton, Case Manager and Quality Improvement Manager, Behavioral Health Agency.

"Patagonia is very user friendly, easy to use, and saves us lots of time. All our staff members are very impressed with Patagonia, even our staff members who are technologically challenged enjoy using this system and talk about how easy it is to use. The trainers are very knowledgeable and helpful. Sonali is always willing to help me with any questions or concerns I have and responds quickly. Patagonia provides the tools necessary to manage our client’s charts from start to finish from scheduling all the way through the billing system. With this EMR we can easily access any client, know when they came for an appointment, who they saw and how much the insurance company has paid. It is perfect for our business!." Elizabeth Hunter, Billing Manager, Behavioral Health Agency.

“The Patagonia Health vision of efficiency, customization, and ease of use, works for my private psychiatric practice. With my customized system, I can write prescriptions, schedule, write notes and fax quickly and effectively. I also like that there are reports that can be customized to help me monitor and improve the quality of patient care." Jennie Byrne, Physician, Psychiatrist.

“Patagonia is extremely user friendly. The training and support are outstanding. My problems have always been taken care of within the hour. I could not ask for better support. Sonali is one of the most helpful people I have ever worked with. I could not say one bad word about anyone with Patagonia. The training and support are priceless." Bridget Cominsky, EMR-Project Implementation Manager, Medical Practice.

“What I like most about the Patagonia Health EMR is both the usability and the company’s vision. I understand what/where the concept is going and what it really can be in the future. There is some tweaking needed to individualize or personalize the system for each company; but over all it is a good system.My experience with the training and support was excellent. They are very knowledgeable and helpful. Also they will get back to you ASAP. My training was perfect.” Donna Cofer, Front Desk, Behavioral Health Agency.


“ It is very easy to use. It is designed to be used the way that doctors think the way they have been trained to organize information in the chart. It is constantly evolving and improving. It can be customized to be a thorough or brief as you want it to be. The training and support are superb. The program is brilliant. It has every component necessary for certified meaningful use. The staffs are accessible and reachable. They can be reached almost at anytime by fax, phone, email and instant feedback. They are thorough and thoughtful. They can get you certified immediately.” Bianca Rosso, Physician, Family Medicine.


“I like the ease of use of the system. The support is the best in the industry. Really affordable. Billing can be seemless due to integration and easy use of ICD-9 coding and CPT coding.” Dave Buckland, Physician Assistant, Internal Medicine.


"The doctor modifies the program to fit his/her needs. You don’t need to alter your practice style/notes as is the case in many EMR programs. The entire company, at least the small group I’ve dealt with, are always available, and have ready answers for any questions, snags, or problems you might have....you’re not just another user, it’s more of a partnership. On a scale of 1 to 10, I’d give them a....14!!" Elliot Kopp, Physician, Rheumatology, Allergy, Internal Medicine.


“The staff looked at it the first time and immediately understood how the EMR works. Once they learned it, it was even fun.” Rupa Varadarajan, Physician, Family Medicine.


"The user-friendly EMR system worked with me. I didn’t have to bend into Patagonia’s vision of how an EMR system should work. It adapted to me on all fronts." L. Faith Birmingham, Physician, Family Medicine.